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ISQI CTFL-UT exam is a certification exam that is designed to test the knowledge and skills of testers in the field of usability testing. CTFL-UT exam is based on the ISTQB Foundation Level syllabus and is designed for testers who have a basic understanding of software testing and want to specialize in usability testing. CTFL-UT Exam Tests the understanding of the principles of usability testing, the usability testing process, and the tools and techniques used in usability testing.
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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q14-Q19):
NEW QUESTION # 14
Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
- A. Interview users, iteratively develop prototypes, and evaluate the software
- B. Interview users, develop the software, and perform acceptance test
- C. Define requirements, develop the software, and perform acceptance test
- D. Iteratively develop prototypes, perform expert reviews, and integrate found issues
Answer: A
Explanation:
Human-centered design, as defined by ISO 9241-210, emphasizes early user involvement, iterative design, and continuous usability evaluation. Option D aligns with this model as it begins with understanding user needs (interview users), proceeds through iterative prototyping (which allows for continuous improvement), and involves user evaluation. This ensures that the final product is shaped by real user input and feedback.
Options A and B lack iteration and continuous evaluation, while option C, although partially aligned, lacks explicit user involvement in the evaluation process, focusing only on expert reviews.
References:
ISO 9241-210:2019 - Human-Centered Design
Nielsen Norman Group: Human-Centered Design Principles
Usability.gov: Human-Centered Design Process
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NEW QUESTION # 15
What is good accessibility?
- A. Good usability of a software product on all devices (smart phone, computer, etc.)
- B. Good usability of a software product by people with limited knowledge of the software
- C. Good usability regardless of disturbances like bright sunlight, noise or wind
- D. Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
Answer: D
Explanation:
Accessibility refers to designing products so that people with disabilities or limitations (permanent or temporary) can use them effectively. According to the Web Content Accessibility Guidelines (WCAG) and ISO standards, accessibility focuses on ensuring that users with vision, hearing, cognitive, or mobility impairments can access digital interfaces. Option D captures this intent accurately. The other options relate to general usability or responsiveness (e.g., device adaptability or user experience in noisy environments) but do not address the inclusive nature of accessibility as defined by official guidelines.
References:
WCAG 2.1 Guidelines - W3C
ISO 9241-171:2008 - Guidance on software accessibility
Usability.gov: Accessibility Basics
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NEW QUESTION # 16
You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
- A. Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
- B. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
- C. Put the first phone you find in your shopping cart!
- D. Which mobile operating system do you prefer?
Answer: B
Explanation:
Option B represents a realistic, goal-oriented scenario that reflects how an actual user would interact with the website. It incorporates context, user intent, constraints, and desired outcome-all characteristics of well- designed usability tasks. Option A is vague and lacks real-world motivation. Option C is too prescriptive and limits insight into user behavior, while D is a survey question, not a usability task. According to Nielsen Norman Group and ISO 25062, the best usability tasks are scenario-based, realistic, and outcome-driven- making B the correct answer.
References:
Nielsen Norman Group: Writing Effective Usability Tasks
Usability.gov: Scenario-Based Usability Tasks
ISO 25062 - Usability Test Reporting
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NEW QUESTION # 17
Which of the following is the best description for a usability test session?
- A. A document specifying a sequence of actions for the execution of a usability test.
- B. A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
- C. A black-box test technique in which test cases are designed to execute usability scenarios.
- D. A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.
Answer: D
Explanation:
A usability test session is a controlled period during which a test participant performs tasks using the system under test while being observed by a moderator and sometimes additional stakeholders or observers. The goal is to understand how users interact with the interface and identify usability problems. Option A describes an individual task, not the whole session. Option C refers to a test plan or test script, and Option D describes a test technique rather than a usability session. Thus, option B provides the most accurate and comprehensive definition.
References:
ISO 25062:2006 - Common Industry Format (CIF)
Nielsen Norman Group: Usability Testing 101
Usability.gov: Usability Test Sessions
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NEW QUESTION # 18
In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?
- A. Check whether the usability test report conforms to the best practices
- B. Check that findings are communicated to the stakeholders
- C. Check that the usability test plan has been properly reviewed
- D. Check consumed resources regularly and compare with the estimates
Answer: D
Explanation:
To prevent usability testing from exceeding budget, active monitoring and control of project resources are critical. The best practice is to regularly check consumed time, costs, and effort against the original estimates, allowing timely adjustments to scope or resources. This is a classic quality control practice aligned with ISO
9001 principles and standard project management methodologies. Option A relates to test preparation, option C concerns reporting and communication, and option D applies after test execution. Only option B deals directly with budget control during the test.
References:
* ISO 9001:2015 - Quality Management Systems
* ISTQB: Usability Testing Guidelines
* Nielsen Norman Group: Budgeting for Usability Testing
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NEW QUESTION # 19
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ISTQB Certified Tester-Foundation Level - Usability Testing exam tests hired dedicated staffs to update the contents of the data on a daily basis. Our industry experts will always help you keep an eye on changes in the exam syllabus, and constantly supplement the contents of CTFL-UT test guide. Therefore, with our study materials, you no longer need to worry about whether the content of the exam has changed. You can calm down and concentrate on learning. At the same time, the researchers hired by CTFL-UT Test Guide is all those who passed the CTFL-UT exam, and they all have been engaged in teaching or research in this industry for more than a decade. They have a keen sense of smell on the trend of changes in the exam questions. Therefore, with the help of these experts, the contents of CTFL-UT exam questions must be the most advanced and close to the real exam.
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